MOCAby Timothy Mukoba

Member Outcomes Compliance Audit™

From process compliance to member outcomes.

A step-by-step roadmap to stronger governance, operational excellence, and measurable member outcomes.

Request the free 1-hour overview See the adoption roadmap

The framework

Created by Timothy Mukoba

The Member Outcomes Compliance Audit (MOCA™) is an innovative governance and regulatory methodology that shifts institutional focus from process compliance to member outcomes.

Chapter 23 of The Practitioner's Guide to Pension Administration sets out why compliance alone does not protect members, and how MOCA audits the outcomes members actually receive.

Adoption roadmap

Five steps to adopting MOCA

A step-by-step roadmap to stronger governance, operational excellence, and measurable member outcomes.

  1. Free 1-Hour Virtual MOCA Executive Overview Session

    Free

    Get introduced to MOCA, its purpose, framework, and value to your institution.

  2. 3 Day MOCA Workshop: The Member Outcomes Compliance Audit (MOCA): Introduction & Deep Dive

    For Pension Fund Secretariats and Boards of Trustees

  3. MOCA Assessment

    Assess your current state across governance, operations, compliance, technology, and member outcomes.

  4. Custom MOCA Implementation

    Implement tailored improvement strategies, tools, and frameworks to strengthen performance and outcomes.

  5. Annual MOCA adoption assessment

    Review progress, measure impact, and drive continuous improvement for sustainable member outcomes.

The MOCA Adoption Roadmap: 1. Free 1-hour virtual executive overview session. 2. Three-day MOCA workshop for pension fund secretariats and boards of trustees. 3. MOCA assessment. 4. Custom MOCA implementation. 5. Annual MOCA adoption assessment. Financial security for all, sustainable growth, inclusive futures, stronger pensions, stronger Africa.
The MOCA Adoption RoadmapDownload the roadmap (PDF)

Measure it

The MOCA Maturity Index (MMI™)

The MOCA Maturity Index (MMI™) is a strategic institutional maturity assessment model that enables organizations to evaluate and improve their governance maturity, operational effectiveness, service delivery capability, technology readiness, and member-centric performance.

Read more

In Timothy Mukoba's own words

Start here

Bring MOCA to your institution

Share your institution's name and the dates that suit you for the free one-hour virtual executive overview session. The reply comes by email.

Request the free overview Invite Timothy to speak